Product Manager

Job Description

On-site at FRB locations, Washington, DC Candidate must be local to DMV Area

US Citizenship Required

Selected candidates will participate in a phone screening. Those that pass the phone screening may be invited to an in-person interview.

BACKGROUND

We are seeking a Senior Product Manager to lead the strategy, stakeholder engagement, prioritization and roadmap of our enterprise workflow management platform. This role will partner with teams across the Federal Reserve Board to deliver streamlined, user centric solutions for how employees request services, resolve incidents and fulfill mission critical operational needs.

REQUIREMENTS:

The candidate shall possess the knowledge and skills set forth in the Technical Services BOA,

Section 3.2.4.2 for labor category Senior Product Manager.

The candidate shall also demonstrate the below knowledge and experience:

• Minimum 6 years of direct product management experience. Three of which are

managing enterprise platforms. Candidates with only program or project

management experience need not apply.

• Proficiency in requirements gathering, data analysis and KPI driven prioritization and

decision making

• Expertise in stakeholder management

• Proficiency in user story writing and backlog management.

• Experience with Agile/Scrum delivery methodologies

• Proven experience delivering user centric workflow management solutions and

experiences.

• Deep understanding of ITSM principles and frameworks

• Experience managing helpdesk/service desk operations and workflows.

• Knowledge of change management and incident management processes.

• Experience working with ServiceNow.

The Contractor shall deliver, but not limited to, the following:

• Manage the end-to-end product strategy and roadmap for the platform

• Partner with teams to define and deliver core foundational workflows and capabilities for

ITSM

• Partner closely with business, IT, security and compliance teams to gather requirements

and translate them into clear product specifications and priorities

• Deeply understand user needs and pain points across different personas, and use that

insight to drive intuitive, scalable, and compliant solutions

• Lead discovery efforts including user research, journey mapping, and workflow design to

ensure solutions are usable and aligned with real world processes

• Balance short term delivery with long term platform strategy to support scalable solutions

• Define success metrics and continuously measure, iterate, and improve the product based

on usage data and user feedback

• Communicate product vision, progress, and tradeoffs clearly to both technical and non

technical stakeholders